Privacy Policy – 2g Bat Game

2g bat game is an online gaming and sports betting platform designed for adult players in Pakistan. We operate the platform and are responsible for the personal data you share with us when you register, deposit funds, place bets, or use any part of our services.

We only collect the personal data that is genuinely needed to deliver our services to you. We do not sell your personal information to advertisers or unrelated third parties, and we take reasonable technical and organisational steps to protect whatever data we hold.

This Privacy Policy should be read alongside our Terms and Conditions and Responsible Gaming guidelines, which together form the full agreement between you and 2g bat game.

We collect personal data through several routes — directly when you register or contact us, automatically as you use the platform, and occasionally from third-party identity or payment verification services. Here is a breakdown of the main categories:

We do not intentionally collect sensitive personal data such as religious beliefs, political opinions, or health information. If such data is incidentally shared in communications, it is not stored or used beyond what is necessary to handle your query.

Every piece of data we collect is used for a specific purpose. We do not use your information in ways that go beyond what is described here without first letting you know:

• Account management: Creating and maintaining your account, verifying your identity, and keeping your details up to date.
• Processing transactions: Handling PKR deposits and withdrawals through JazzCash, Easypaisa, Raast, Bank Transfer, and other supported methods.
• Platform delivery: Giving you access to sports betting, cricket markets, slots, fish games, and other features on the platform.
• Customer support: Responding to queries, resolving issues, and following up on account-related requests.
• Security and fraud prevention: Detecting suspicious activity, preventing unauthorised access, and protecting all users on the platform.
• Responsible gaming: Monitoring play patterns to identify signs of problem gambling and applying limits or interventions where needed.
• Compliance: Meeting our obligations for identity verification, anti-money laundering checks, and other applicable requirements.
• Platform improvement: Analysing usage trends to improve features, performance, and the overall experience on the platform.
• Communications: Sending you account notifications, bonus updates, and platform announcements. You can opt out of promotional messages at any time.

We process your personal data on one of the following grounds depending on the activity:

• Contractual necessity: Processing required to deliver the services you signed up for — your account, deposits, withdrawals, and bets.
• Legitimate interests: Security monitoring, fraud prevention, and platform analytics — where these do not override your privacy rights.
• Legal obligation: Identity verification, age checks, and anti-money laundering compliance that we are required to carry out.
• Consent: Where we rely on your consent — such as for optional marketing messages — you can withdraw it at any time by contacting our support team.

We do not sell your personal data. We only share it with third parties where it is genuinely necessary to deliver our services or meet a legal obligation. The categories of recipients are:

• Payment processors: JazzCash, Easypaisa, Raast, and other payment providers need transaction data to process your PKR deposits and withdrawals securely.
• Identity verification partners: Third-party KYC providers may process your identity documents to confirm your age and identity during account verification.
• Technology and hosting providers: Infrastructure partners who host the platform and provide backend services. These providers are contractually bound to protect your data.
• Fraud and security services: Specialist providers who help us detect and prevent fraudulent activity across the platform.
• Legal and regulatory authorities: Where required by law, we may share data with relevant authorities. We will only do this to the extent legally required and will not go beyond what is needed.

All third-party partners we work with are required to handle your personal data in line with applicable data protection standards. We do not permit them to use your data for their own marketing or unrelated purposes.

All transactions on 2g bat game are conducted in PKR. We support JazzCash, Easypaisa, Raast, direct Bank Transfer, debit and credit cards, and mobile wallets. When you make a deposit or request a withdrawal, your financial details are processed by our payment partners using encrypted, secure channels.

We store only the minimum financial information required to process your transactions and maintain an accurate account history. We do not store full card numbers or full bank account credentials on our own servers.

Transaction records are retained for as long as required to meet our compliance and legal obligations. See Section 9 for our full data retention approach.

We use cookies and similar tracking technologies to make the platform work properly and to understand how it is being used. Cookies are small files stored on your device when you visit the platform. Here is what we use them for:

• Essential cookies: Required for the platform to function — keeping you logged in, remembering your preferences, and maintaining session security. These cannot be turned off.
• Analytics cookies: Help us understand which pages and features are most used, how long sessions last, and where players encounter issues. This data is aggregated and anonymous.
• Performance cookies: Used to measure platform speed and stability so we can improve loading times and responsiveness, especially on mobile devices.
• Preference cookies: Remember your settings — such as language or display preferences — so you do not need to re-enter them each visit.

You can control non-essential cookies through your browser settings. Disabling cookies may affect some platform features, but core gameplay and account functions will remain available.

We take the security of your personal data seriously and implement a range of technical and organisational measures to protect it from unauthorised access, loss, or misuse:

• All data transmitted between your device and our platform is encrypted using SSL/TLS technology.
• Sensitive account and financial data is stored in encrypted form on secured servers.
• Access to personal data within our team is restricted to staff who genuinely need it to do their jobs.
• We conduct regular internal reviews of our security practices and update them as needed.
• Suspicious login attempts and unusual account activity are monitored and flagged automatically.

While we work hard to keep your data safe, no online platform can guarantee 100% security. If you ever suspect that your account has been compromised, please contact our support team immediately so we can act quickly.

We keep your personal data only for as long as it is needed for the purpose it was collected, or for as long as we are required to keep it under applicable law. Here is how this works in practice:

• Active accounts: Your account data is retained for the full duration of your account being active on the platform.
• Closed accounts: After an account is closed, we retain certain data — including identity records and transaction history — for a defined period to meet legal and compliance obligations.
• Financial records: Transaction data in PKR is kept for the period required to comply with financial record-keeping requirements.
• Support communications: Chat and email logs are retained for a reasonable period to assist with any follow-up queries or disputes.
• Analytics data: Aggregated and anonymised usage data may be retained indefinitely as it cannot be traced back to any individual.

Once data is no longer needed and there is no legal requirement to retain it, we delete or anonymise it securely.

You have rights over your personal data. Here is what you can ask us to do:

• Access: Request a copy of the personal data we hold about you.
• Correction: Ask us to update or correct inaccurate information in your account.
• Deletion: Request deletion of your personal data where we no longer have a valid reason to hold it. Note that some data may need to be retained for legal compliance even after a deletion request.
• Objection: Object to processing carried out on the basis of legitimate interests, including profiling for responsible gaming purposes.
• Restriction: Request that we restrict processing of your data in certain circumstances — for example, while a dispute is being resolved.
• Portability: Request your data in a structured, commonly used format where technically feasible.
• Withdraw consent: Where processing is based on your consent, you can withdraw it at any time without affecting your right to use the platform.

To exercise any of these rights, contact our support team. We will respond within a reasonable timeframe and will not charge you for making a rights request unless it is clearly unfounded or excessive.

2g bat game is strictly for adults aged 18 and above. We do not knowingly collect or process personal data from anyone under the age of 18. If you believe that a minor has registered on the platform or shared personal data with us, please contact our support team immediately so we can investigate and take appropriate action.

Any account found to belong to a minor will be closed, all balances will be forfeited, and any data associated with that account will be deleted as soon as possible.

We may update this Privacy Policy from time to time to reflect changes in how we operate, changes in technology, or changes in applicable legal requirements. When we make material changes, we will update the "Last updated" date at the top of this page.

Where changes are significant, we may also notify registered users via email or an in-platform message. We encourage you to review this page periodically so you are always aware of how your data is being handled. Continued use of 2g bat game after an update is posted means you accept the revised policy.

If you have any questions about this Privacy Policy, want to exercise your data rights, or have a concern about how your information is being handled, our support team is available around the clock.

For faster responses to account-specific queries, log in to the platform and use the in-platform live chat. Our team takes privacy concerns seriously and will respond to all queries as quickly as possible.